SHIPPING & RETURNS
Welcome to the darkness, Slayer. We’re excited to be a part of your transformation.
It ain't just the wrapping paper getting ripped, get your order in for Christmas - check the shipping cut off dates below
Holiday deadlines for USPS:
Dec. 9: APO, FPO and DPO (all ZIP Codes), Priority Mail and First-Class Mail services
Dec. 16: APO, FPO, DPO (except ZIP Code 093), Priority Mail Express Military service
Dec. 17: First-Class Mail packages (up to 15.99 ounces)
Dec. 18: Priority Mail
JNXSports.com ships to addresses within the domestic United States, including Alaska and Hawaii. We currently do not ship outside of the U.S.A.
All orders are processed within 1-2 business days, excluding weekends and public holidays. Please allow 3-5 business days for shipping.
Changing your order
We aim to dispatch all orders from our warehouse as quickly as possible, which means that unfortunately, we are unable to make changes to orders once they are placed. However, if you have a change request, you’re welcome to contact our Customer Service Team and ask. They will always try to help, but we can’t make any promises.
Domestic United States – including Hawaii and Alaska
- Flat Rate shipping - $7.95
- Orders over $49 ship FREE
Track Your Order
Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s). Please allow 24 hours for your tracking number(s) to activate.
Missing or Damaged Orders
While JNXSports.com is not liable for any products that are damaged or lost during shipping, we don’t want to ditch you in your time of need either. For lost/missing orders, please contact the shipment carrier to file a claim. Please also contact our Customer Service Team to let us know about the issue. For damaged products, please make sure you save all packaging materials and damaged goods to include evidence as part of your claim.
RETURNS & REFUNDS POLICY
Thanks for shopping with JNX Sports. Our products are true medicine for mayhem, so prepare to transform. If for some reason you’re not 100% satisfied, we’re here to help.
JNX Sports Support
Our epic customer service team is available by email at email@example.com. We aim to reply to all support emails within 48 hours.
If you change your mind about your purchase for any reason, our products can be returned within 30 days of the original purchase of the product for a refund. To be eligible for a return, please make sure:
- To return the product within 30 days of the original purchase date.
- To include a completed returns form. Download the returns form here.
- The product is unopened, in its original packaging, and in unused condition.
- Supplements are unopened with the seal intact, and apparel is unworn, unwashed, with tags attached, and in new condition.
- You provide proof of purchase from jnxsports.com. Unfortunately, we are unable to accept returns of purchases made from third-party retailers. If you purchased from one of our authorized sellers, please get in touch with them directly to discuss your return. You can learn more about purchases made through third parties here.
- Any product not purchased from jnxsports.com
- Any product returned without original packaging and accessories, including gift with purchase, and all other items originally included with the product.
- Any product from which the UPC code has been removed from its packaging.
- Any product that has been physically damaged or that is deemed defective upon arrival
- Any product for which you have submitted a mail-in rebate or rewards
We will notify you once we have received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll automatically be refunded back to your original payment method. Please note it can take some time for your bank or credit card company to process the refund.
We pride ourselves on the quality of our products, and if you believe that you have received anything less than epic, we want to hear from you. If you believe that the product you’ve received is defective or incorrect (style, color, or flavor), please contact our Customer Service Team within 30 days of receipt, and provide a description of the issue and a photo of the defect and/or incorrect product. Upon receiving your request, our Customer Service Team will assess your complaint/damage and reach out to you with options:
Attn: JNX Sports Returns
1551 S 400 E #2
American Fork, UT 84003
Purchases Made with Authorized Retailers
If you experience issues with a purchase made through one of our authorized sellers, please reach out to the authorized seller directly for help. If you and the retailer from whom you purchased are unable to reach a satisfactory resolution, please email the JNX Sports Customer Service team at firstname.lastname@example.org.
Please note that JNXSports.com is unable to process returns or refunds for purchases through third party retailers. Any purchases made through third parties that are returned to JNXSports.com will be sent back to you at your cost and expense. Please see our official Returns Policy for more information.